Sweet Home Collection Reviews

I bought a shower set that turned out to be wrong. My contractor let me know right away, so I returned it using their label. Now they claim they can't locate it since their warehouse is disorganized. They refuse to refund the $419.00 I paid. It's December now, and I sent that item back in early October.

This company is just the worst! It's been more than a month and my product still hasn't been sent out, plus they won't even issue a refund. Seriously, steer clear of buying anything from them.

This place gives off a vibe that’s not quite right. If you check out their product reviews, they all seem pretty similar and likely fake. The site is riddled with mistakes and typos, plus they don’t get back to customers or confirm orders. Real shady stuff! I nixed my orders immediately once I took a closer look at the site. Thank goodness I noticed it in time.

AVOID THIS PLACE AT ALL COSTS! Total scam. I bought some bathroom faucets from them, and when they arrived, I found out they were way larger than what was advertised and wouldn’t fit in my bathrooms. I’ve tried to return these, but getting a response is like pulling teeth. They keep telling me, 'the American warehouse is having issues.' Honestly, I don’t care? Just send me a return label already! They also won’t provide any guidance on how to return the items, ignore my emails, and don’t pick up the phone. The 'return policy' on their website is a complete joke, and the products I got were not what I expected. Now, I’m stuck with three faucets that are the wrong size and out of pocket.

I purchased a bathtub from this company, and the tracking app was a total bust. I called the number provided, and a person who barely spoke English picked up, just saying 'hello' and apologizing without actually helping me. There was no one else available to assist. I was promised an email confirmation regarding the delivery of the tub, but that never came through. After a while, I requested a refund, and here I am, a month later, still waiting for it. Honestly, this is the most frustrating customer service experience I've ever had.

This is the worst company I've ever dealt with when it comes to customer service. They say my bedding is on its way, but UPS doesn’t have any info on the package. Sweet Home doesn’t respond, and Amazon won’t issue a refund since Sweet Home insists the bedding is on its way. Seriously, avoid this scammy company.

I really regret my decision to buy from Sweet Home Collection. Just to summarize, I placed an order for some sheets on December 20 because the description claimed they’d be here by December 26. They shot me an email saying they shipped on December 22 and would arrive by December 28. Since then, FedEx tracking shows the package has bounced around from New Jersey to Mississippi, then to Tennessee, and finally to Kansas, where it’s been stuck in Colorado for the last five days. FedEx doesn’t even have a delivery date for my place in Illinois. Sweet Home won’t lend a hand and keeps saying shipping is delayed because of the holidays and COVID. Honestly, I feel like I just wasted my cash—16 days after ordering and still no sign of my stuff. I’m never shopping here again.

I was taken aback by the negative reviews I came across because I just got a bed in a bag set and I'm really into it. It's the coziest and most comfy bedding set I've ever had. The prices are fantastic and the designs are super trendy. My order arrived really fast (under a week), even faster than they said it would be. I'd definitely think about ordering from them again.

This company is a total scam! They won't send you the item you ordered. Instead, they just print a shipping label to make it hard for you to get a refund or return. After waiting two months for my comforter, I’m now forced to ask my bank to cancel the payment. Their customer support? Nonexistent! They don’t reply to emails or answer calls. Seriously, this is the worst company around. Save your cash and your time—steer clear of Sweet Home Collection!

I got myself 4 goose down pillows, and honestly, I'm pretty unhappy with them. It feels like they skipped on the feathers. Definitely wouldn’t suggest these. I’d rather send them back.

I strongly advise against purchasing anything from Sweet Home Collection!!! I ordered a set of King sheets back in December, but they sent me Queen ones instead! I returned the Queen sheets along with their invoice and explained that they had sent the wrong size, asking them to either send me the King sheets or refund my credit card. In January, I reached out again, and their Customer Service claimed they never got my returned sheets! To process a refund, they needed my tracking number. With all the post-holiday cleanup, I must've tossed the tracking receipt! They didn’t take my word for it, and now I’m stuck without either a set of sheets or a refund due to their error. You’d think a company would trust and respect its customers instead of driving them away.

I bought a product from them, and they assured me of a delivery schedule. They even sent an email claiming it was on its way, but when I reached out to check on the tracking with the FedEx number they gave me, I was informed it was actually out of stock. Makes me think, when would they have let me know it was unavailable if I hadn’t asked?

I absolutely adore these sheets; they feel amazing on the bed and are just awesome.